Capture - Forum - Community Support

0 Replies and 1744 Views When to report an issue here
1744 0 - Started by Vangelis Manolis, last post from 2021-11-19 16:14

“Is it Capture’s fault or am I missing something” Imagine you are facing an issue and you are not sure if you should be doing something differently or if Capture misbehaves. It could be something unsupported in Capture, or that requires additional configuration. Then posting the issue in this community forum could result in someone else pointing you to the right direction and advise what you should do differently. If it turns out that it is Capture’s fault, then yo...

7 Replies and 435 Views Capture not showing MA3 Connectivity
435 7 - Started by Steve Nield, last post from Vangelis Delivasilis

I am running Capture and MA3 on the same Macbook Pro M3 Max with all the latest versions of software and OS. Capture will not display any option for MA3 connectivity. The Viz-Key is all good with MA3, but I am at a standstill. Has anyone else encountered this problem

3 Replies and 80 Views Strobe issues in 2025?
80 3 - Started by GJERDE, last post from Vangelis Delivasilis

When Im trying to use strobes they wont strobe fast at all. Once it reaches 3Hz it just stays on. I have tried with SGM q-7, JDC1 and Atomic 3000. I have tried two computers, and a new file of both computers. https://streamable.com/5djugi Reproduce: New file. Add strobe. Turn on dimmer in Capture, and adjust shutter.

10 Replies and 8127 Views Alteration of Unit measurements?
8127 10 - Started by johnp

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1 2 )

, last post from Evina Vasilakopoulou

Hi folks,For some reason my install of Capture has defaulted to imperial measurements, with the metric in brackets afterwards. This means that unless I specify metres for example, it will be assumed that i am entering data in feet & inches. Can you tell me how to change this setting to metric only (or at least primarily)Many thanks,john

2 Replies and 103 Views Imagine no support
103 2 - Started by Andy, last post from Floriaan

Vangelis Manolis Staff Member imagine facing an issue and Capture ignore you&39;re pleas for help/assistance.

0 Replies and 33 Views Locked unable to save
33 0 - Started by Andy, last post from 2025-04-19 14:19

My Capture says locked, I have been working on a project for a few hours and can not save it. It says I have to go to the website to unlock, I did but it will not allow me to unlock..it says - interval. I have no idea what this means. I also have to request in email to support to get it unlocked but they do not reply. this is absolutely pathetic.

1 Replies and 78 Views Visual strobing issue (S-1500/DMX)
78 1 - Started by Gonçalo Monteiro, last post from Vangelis Delivasilis

Built a stage on Capture Student Version with strobe fixtures that use two channels (S-1500/DMX): channel 1 = strobe channel 2 = dimmer Initially, the strobes work correctly and flash in sync. However, when I apply a random strobe effect (preset) and then try to return to a normal synchronized strobe, the previous effect seems to remain. It’s like Capture mixes both — the random and the normal — as if the random effect never fully clears. The only way to get t...

0 Replies and 34 Views Bug: Plot duplication not respecting image margin
34 0 - Started by Tyler Andrew, last post from 2025-04-10 02:41

Hi there, Anytime you copy or duplicate a plot, any images with custom margin sizes get reset to 4pt. I often use 0pt to fill an image to the entire container and have to reset it each time I use the plot again. This behaior is also the same when you import plots from other capture files. Meaning If I have all my underlays ready to go, I still have to adjust them after importing. Thanks, Tyler

1 Replies and 74 Views Visualiser not using system resources?
74 1 - Started by Chris, last post from Evina Vasilakopoulou

Hi, I&39;ve been having some trouble using the visualiser on my Windows desktop. I am struggling to get a useable framerate despite my computer resources hardly being utilised. Please see the image link for an example: https://imgur.com/a/OF5oSM9 I appreciate my computer is more built for gaming but I thought I would ask in case this is a software problem/something can be done to improve it. I have tried the various capture visualisation settings and they don&39;t appear to make any d...

0 Replies and 57 Views Arri 4K with Motoryoke
57 0 - Started by anselmfi, last post from 2025-04-02 17:44

hi everyone, i&39;m trying to find some workaround to create an Arri 4K Motoryoke, unfortunately without success. so, i take the Arri Compact 4000 Theatre fixture, attach a Yoke to it (Licht-Technik MB Studio 2000 DMX), Pan/Tilt and even the generic Barndoors work just fine (which is great), BUT i can&39;t manage to control zoom via dmx. i tried a lot of different yokes, some with zoom parameters, some with focus parameters, but none of them passes the received dmx values on ...