Capture - Forum - Community Support

0 Replies and 1770 Views When to report an issue here
1770 0 - Started by Vangelis Manolis, last post from 2021-11-19 16:14

“Is it Capture’s fault or am I missing something” Imagine you are facing an issue and you are not sure if you should be doing something differently or if Capture misbehaves. It could be something unsupported in Capture, or that requires additional configuration. Then posting the issue in this community forum could result in someone else pointing you to the right direction and advise what you should do differently. If it turns out that it is Capture’s fault, then yo...

11 Replies and 340 Views Strobe issues in 2025?
340 11 - Started by GJERDE

(

1 2 )

, last post from Strobocop

When Im trying to use strobes they wont strobe fast at all. Once it reaches 3Hz it just stays on. I have tried with SGM q-7, JDC1 and Atomic 3000. I have tried two computers, and a new file of both computers. https://streamable.com/5djugi Reproduce: New file. Add strobe. Turn on dimmer in Capture, and adjust shutter.

2 Replies and 40 Views demo download only work with 2025?
40 2 - Started by deflost, last post from deflost

hello, we try to use the chateau demo file from download section, but it is not possible to open it with 2024. so where can we find a chateau demo file for 2024 thx.

1 Replies and 36 Views Capture 2025 Materials from library acting as though they don't exist
36 1 - Started by Fraser Brearley, last post from Evina Vasilakopoulou

Hey all, I&39;m having a really weird issue. My materials from the library are acting as though they don&39;t exist. The biggest issue is that I can&39;t map my video wall with an image because the material that I try to map are acting like they don&39;t exist. I have downloaded the latest library. I didn&39;t have this issue in Capture 2024. See my screen shot below.

1 Replies and 90 Views Arri 4K with Motoryoke
90 1 - Started by anselmfi, last post from Vangelis Manolis

hi everyone, i&39;m trying to find some workaround to create an Arri 4K Motoryoke, unfortunately without success. so, i take the Arri Compact 4000 Theatre fixture, attach a Yoke to it (Licht-Technik MB Studio 2000 DMX), Pan/Tilt and even the generic Barndoors work just fine (which is great), BUT i can&39;t manage to control zoom via dmx. i tried a lot of different yokes, some with zoom parameters, some with focus parameters, but none of them passes the received dmx values on ...

1 Replies and 42 Views Prism Very Bad
42 1 - Started by Jo MARTIN, last post from Lars Wernlund

Hello All, See this picture, In the 2025 verions on windows 11 with a RTX 3080 desktop GPU, the beam of prism are very bad, even if I raised on the full quality without adaptative. It&39;s only a festival scene with 40 Mega pointe, not a stadium. The beams looks like dust on the screen instead of beam the ligh threw the project. Can you look into this please Thank you.

7 Replies and 493 Views Capture not showing MA3 Connectivity
493 7 - Started by Steve Nield, last post from Vangelis Delivasilis

I am running Capture and MA3 on the same Macbook Pro M3 Max with all the latest versions of software and OS. Capture will not display any option for MA3 connectivity. The Viz-Key is all good with MA3, but I am at a standstill. Has anyone else encountered this problem

10 Replies and 8150 Views Alteration of Unit measurements?
8150 10 - Started by johnp

(

1 2 )

, last post from Evina Vasilakopoulou

Hi folks,For some reason my install of Capture has defaulted to imperial measurements, with the metric in brackets afterwards. This means that unless I specify metres for example, it will be assumed that i am entering data in feet & inches. Can you tell me how to change this setting to metric only (or at least primarily)Many thanks,john

2 Replies and 129 Views Imagine no support
129 2 - Started by Andy, last post from Floriaan

Vangelis Manolis Staff Member imagine facing an issue and Capture ignore you&39;re pleas for help/assistance.

0 Replies and 51 Views Locked unable to save
51 0 - Started by Andy, last post from 2025-04-19 14:19

My Capture says locked, I have been working on a project for a few hours and can not save it. It says I have to go to the website to unlock, I did but it will not allow me to unlock..it says - interval. I have no idea what this means. I also have to request in email to support to get it unlocked but they do not reply. this is absolutely pathetic.