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Hi everyone, I’m experiencing an issue with installing my license. Yesterday, I updated from a duet license to a quartet license. Today, I uninstalled the old license from my PC and attempted to install the new one, but I realized I wasn’t connected to the internet. After connecting, I tried reinstalling the license, but received an error message stating that there have been too many attempts and to try again later. Do I need to wait more than a day, or did I make a mistake by uninstalling...

I am unable to use any intensity channels on the outcast beam wash outside of the master dimmer which controls all instances. Anyone else facing this issue

Hi Isnt that odd that pressing shift to go orthogonal also disabling snapping which should be disabled after pressing ctrl

Hello, how are you I'm having a problem capturing video, can you help me I'm using a BlackMagic 4K on the computer's PCI, it recognizes it in the software but the video doesn't appear in the software!! Is there a maximum size that the software accepts Or could I be having some other problem Olá, tudo bem Estou com um problema para capturar vídeo, você pode me ajudar Estou usando um BlackMagic 4K no PCI do computador, ele reconhece no software, mas o vídeo não aparece no software!! Exist...

Hi, Is it normal that the tirm height annotation as an offset of -1'   For now, I put 1' to the height to have the correct height displayed on the plot...   Thanks!

Hi there, I think I found a bug, when there is a camera movement via console with a fade time moving a live view in the alpha window, I am unable to move fixtures and objects in plot view in my beta view. I keep a cue stack running to have camera movement while I program so I can get a realistic view of what the camera shot is while I'm working on it and it would be nice to be able to place fixtures whille the movement is still happening. Thanks, Tyler

Hi all, I've found when importing fixtures with an MVR from Vectorworks, the fixture orientation is often different in Capture from the Vectorworks file. Here's an example with an Ayrton, GLP, Martin & Robe fixtures: Vectorworks Capture Is this related to Vectorworks' or Capture's implementation of MVR Is there a workaround, or do I have to rotate all my fixtures either pre or post import to get the correct orientation in Capture Cheers, Cookie

Hi, I am running Capture 2024.0.33 on a new ATX PC. Windows 11 Pro 22631.3296. AMD Ryzen 9 7900X3D. Nvidia RTX 4070TI. Other software its running properly since some weeks ago like Wysiwyg 2023 or Autocad 2024. I am testing Capture 2024 Symphony Edition and the software crashes a few minutes after starting to work. I think it always happens when I manipulate fixture parameters in the 3d live view. This message appears: DXGI ERROR DEVICE REMOVED. 'Capture found an issue on your vi...

Hi there, I have trouble streaming multiple laser outputs from madmapper. SACN connexion is working and i can work as intended with one laser and one output. With multiple output, Capture manage to 'see' all Virtual Lasers in the media tab, but only one at a time can then be affected to my lasers in the 'selected objet / lighting fixture' tab. So I got 3 lasers in my plot, that can be all affected to Virtual Laser 1, Virtual Laser 2, Virtual Laser 3 all at once, but what i want is Vi...

Hey, Since the latest update all trusses are shown and rendered in black and not grey aluminium as before. What did I wrong I uses Global Truss objects from the library. Thanks for your help