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Vangelis Manolis Staff Member imagine facing an issue and Capture ignore you're pleas for help/assistance.

Built a stage on Capture Student Version with strobe fixtures that use two channels (S-1500/DMX): channel 1 = strobe  channel 2 = dimmer Initially, the strobes work correctly and flash in sync. However, when I apply a random strobe effect (preset) and then try to return to a normal synchronized strobe, the previous effect seems to remain. It’s like Capture mixes both — the random and the normal — as if the random effect never fully clears. The only way to get the original behavior ba...

Hi, I've been having some trouble using the visualiser on my Windows desktop. I am struggling to get a useable framerate despite my computer resources hardly being utilised. Please see the image link for an example: https://imgur.com/a/OF5oSM9 I appreciate my computer is more built for gaming but I thought I would ask in case this is a software problem/something can be done to improve it. I have tried the various capture visualisation settings and they don't appear to make any differenc...

Hello don t know if its the place to explain the problem with a fixture. this when is managed from console in capture i don t know why some atributes only up until 4 but console is sending 100 of value

I am scripting a light show with some Both Bpm Beams but none of the effects are being displayed such as gobos or prisnms. How can I fix it

Hi I have a big problem. A sort of horizontal glitch in the beams when there is a Pan Tilt movement. The problem is very noticeable in narrow beams with spotlights. On Robe Forte narrow beams: it hurts the eyes. The problem appeared recently, probably following a capture update. All my files, no matter how complex. My GPU drivers are up to date. I tested on RTX2080ti and RTX3050ti GPU. I've tested on several screens, changed HDMI, made various tests, nothing, the problem is ...

Why is my Capture now a 'demo' version. Does the license expire

Hello, I'm using Capture with an MA 3 Viz key (v2.2.1.1) and Loopback Psuedo-Interface 127.0.0.1 on my pc laptop. I have (16) universes available to me, but am only seeing connectivity for universes 1 and 2 as well as 15 and 16. There is no connectivity for universes 3 through 14. Can you please explain what is causing this issue and how to remedy. Thanks.

Hello, I'm on a Mac Studio 2022 / Apple M1 Max / 32 Gb Memory / Monterey 12.4 Capture 2024 Student Edition Version 2024.0.44 When making changes to my capture stage plot and sometimes when panning around the live view, my computer locks up and I have to hard reset by holding down the power button for 4 seconds. I am using capture as a visualiser for Ableton Live (DAW) and Beam for Live (DAW-DMX interface software). When making changes to certain audio effects in Ableton, which then a...

Hi everyone, I’m experiencing an issue with installing my license. Yesterday, I updated from a duet license to a quartet license. Today, I uninstalled the old license from my PC and attempted to install the new one, but I realized I wasn’t connected to the internet. After connecting, I tried reinstalling the license, but received an error message stating that there have been too many attempts and to try again later. Do I need to wait more than a day, or did I make a mistake by uninstalling...