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As part of our Community Support section, this forum is primarily meant as a place for people in our community to help eachother. For any urgent support needs or cases where you need to supply confidential content, always e-mail us at supportcapture.se instead!

hello, i have problem to make capture 2025 work with my Grandma3 2.4 show.  everything work with 2.3.2, but when i load 2.4 in GM3 and switch the version in capture option and reload capture, nothing work.  any idea

Hi,  I can't work out why I can't delete stage Decks in Capture 2026.   They are not locked.  The layer is not locked.   I can move them to another layer and turn off that layer to get rid of them.  Weirdly, if I repeat the process in my second attempt, I can still delete the objects.  So I need to have a layer for trash now  Is there a way to force delete an object  Cheers, Jason

Hi, as you can see from the video, I'm having a problem with the Capture 2025 3D viewer, specifically with the Wisdom XC-5125 light. The problem is when the shutter is activated. The 3D visualization doesn't match what happens in reality. As you can see, if we set the Shutter effect on the lighting console to 37 (about 27), in Capture 2025 (0-37), the effect is already very pronounced (very fast for a strobe effect), but in reality, the light has a very slow effect (a really slow strobe eff...

Hi, As you can see from the attached video, the V-Show 1940 light connected to the LightShark lighting console is experiencing a problem in the 3D viewer on Capture 2025. In reality, the light is on with the color set to red, but in the 3D viewer, it appears at 0 brightness. When I activate the shutter as 'open' via my lighting console in Capture's 3D viewer and in the fixture management window, the 'Strobe' parameters appear to go to 41, and the light appears to be on red in the 3D viewer, b...

I am trying to conenct Capture to MA3 onPC with both softwares running on my mac. Open Capture and it says its connected to the Vis Key with correct MA3 software version.  MA3 sees the type Visualiser but not VisDongle and reports LisenceInvalid in the status field.  Am I missing something

its not every color, I showed using green / purple(any color not green/purple shouldn't be there.) because it's most visible. I attached a gif that demonstrates what it's doing and how it looks side by side with MA3's visualizer  When I use the speed fader on ma to freeze the colors the unwanted colors disappear  the movers are only recieving 2 values (1 value change) as the phaser is a square wave (capture real time universe data shown in gif) so it seems capture is recieving the correc...

On a LED strip, if you change the channel map to one parameter (W in this case) and yoiu choose a resolution of 16bit, the Mode field reports a channel count of 1 (Control (1 ch) ), where it should be 2.

Hello, how are you I am trying to download the library for use in Capture Student Version 2026. However, when I attempt to do so, I receive the following message: 'Failed to install Library - please check your user permissions.' This message appears with both library installation methods. How should I proceed

= Fr =   Bonjour à tous, Je rencontre un problème de déformation dans ma vue 3D Live sur Capture. L'image est très déformée, comme un effet grand angle ou fisheye , les murs et le sol apparaissent courbés et les proportions de la salle ne sont pas respectées. Ce n'est pas un problème de matériaux ou d'éclairage, c'est bien le rendu de la caméra Live qui semble incorrect. Je joins des captures d'écran pour illustrer la déformation. Merci d'avance ! 🙏 =En= Salut tout le mon...