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As part of our Community Support section, this forum is primarily meant as a place for people in our community to help eachother. For any urgent support needs or cases where you need to supply confidential content, always e-mail us at supportcapture.se instead!

I'm currently working on a project that I started on my Mac M2 without any issues. This week, I switched to a new Mac M5 with 48 GB of RAM. Everything works perfectly except when I try to export a render. The exported image is completely black, even though the rendering process appears to finish normally. Has anyone experienced this before or knows how to fix it Thanks in advance! Alberto Reyna

Hello Everyone, I'm facing a wierd issue with a new install of Capture 2026. The MA3-Net Plugin is always disabled and I'm not able to see or choose the plugin version right from the first install. Hence I'm not able to see the Capture session on MA3 devices & not being able to update it through the console/onPC session. I'm not sure if its a bug or just an issue with my install. If anyone would be able to point us to the right direction it would be helpful. PC Config:  Processor    12th ...

Hi everyone, I'm having an issue with the software and I was wondering if anyone else has experienced the same problem. For some reason, I can't type characters with accents (such as á, é, í, ó, ú, à, è, ç, etc.) while using the software. My keyboard works normally in every other application, so the problem seems to be specific to this program. Every time I try to type an accented character, I hear the standard macOS error sound, and the accent is not entered. Has anyone run into thi...

I am having an issue with the JDC1 and Color Strike M 68ch mode in Capture. When the main instance is turned on at 100, the color pixel and strobe tube dimmer control does not work. It functions correctly in MA3D, but not in Capture.

Hi, As you can see from the attached video, the V-Show 1940 light connected to the LightShark lighting console is experiencing a problem in the 3D viewer on Capture 2025. In reality, the light is on with the color set to red, but in the 3D viewer, it appears at 0 brightness. When I activate the shutter as 'open' via my lighting console in Capture's 3D viewer and in the fixture management window, the 'Strobe' parameters appear to go to 41, and the light appears to be on red in the 3D viewer, b...

When editing a symbol's name in the edit key window the original text dissapears and only the added text is shown with the symbol. It would be preferable that the original text remained and could be added ot or removed as required.

hello, i have problem to make capture 2025 work with my Grandma3 2.4 show.  everything work with 2.3.2, but when i load 2.4 in GM3 and switch the version in capture option and reload capture, nothing work.  any idea

Hi,  I can't work out why I can't delete stage Decks in Capture 2026.   They are not locked.  The layer is not locked.   I can move them to another layer and turn off that layer to get rid of them.  Weirdly, if I repeat the process in my second attempt, I can still delete the objects.  So I need to have a layer for trash now  Is there a way to force delete an object  Cheers, Jason

Hi, as you can see from the video, I'm having a problem with the Capture 2025 3D viewer, specifically with the Wisdom XC-5125 light. The problem is when the shutter is activated. The 3D visualization doesn't match what happens in reality. As you can see, if we set the Shutter effect on the lighting console to 37 (about 27), in Capture 2025 (0-37), the effect is already very pronounced (very fast for a strobe effect), but in reality, the light has a very slow effect (a really slow strobe eff...