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As part of our Community Support section, this forum is primarily meant as a place for people in our community to help eachother. For any urgent support needs or cases where you need to supply confidential content, always e-mail us at supportcapture.se instead!

I tried to scale one of the people models to a drawing unit of 90cm (from 1 meter). And she doesn't quite 'hold it together';-) I also don't seem to be able to break the group to tighten her up. I am loosing hair trying to solve this problem...

Filter by Universe appears to be a special type of filter. It acts as an AND filter.  Example: I have a fixture in a layer (Layer 1) and patched to a Universe (Universe 1). I set a filter to include Layer 2, the view with that filter applied does not show the fixture from layer 1. This is expected behaviour. If I have two fixtures in Layer 1 and one of them is patched in Universe 1 and the other in Universe 2 and I check the filters to include Layer 1 and Universe 1 (and uncheck the ...

Good day Capture Team. Please would you take some time investigating options to colaborate with Vectorworks for the following. Being a Capture User since Capture Atlas, i had to also invest in using Vectorworks in 2026 as designing more complex geomatry became a everyday task for me then bringing the VWX file over to Capture became a daily task and unfortunitly revisions happen and then everything needs to be redone. Here is what i suggest should be concidered to help make l...

ETC made the following changes to the behaviour of OSC in their 3.3.9 softeare release: OSC TCP Ports Port 3038 is now available for third-party app integration. Eos makes the following OSC TCP ports available for use: • 3032 - general external communication. Enabled via Setup > System > Show Control. • 3036 - reserved for aRFR and iRFR connections. • 3037 - general third-party integration. Always enabled. • 3038 - new for third-party integration. Includes show control O...

I have encountered an issue with the Auto Patch function when assigning DMX addresses to multiple fixtures. When the current universe becomes full and the dialog 'Continue until the end' appears, Capture correctly creates a new DMX universe. However, instead of restarting the DMX address at Address 1 in the new universe, it continues counting from the previous universe. Actual Behavior Actual: Universe 1 – Address 469 Universe 2 – Address 74 as a result, the DM...

Hello, I've been receiving this message for a while now, indicating that the graphics card I'm using is the computer's integrated graphics and that the drivers are outdated. I'm using a dedicated RTX 4080 graphics card, but I don't understand why I'm getting this message. Thanks in advance.

Good day. Is there a future update in progress where Vectorworks mvr exports can be imported to Capture Symphony 2026 version 2026.0.39 so that it regognize all equipment that is available in both software other than ligthing fixtures, here is an example. Prolyte Truss pieces brought to capture from Vectorwork in any type of format only sees it as geomatry and therefore wont pull trhough to reporting items and locations. LED panels e.g Absen range is available in both software but again...

I'm currently working on a project that I started on my Mac M2 without any issues. This week, I switched to a new Mac M5 with 48 GB of RAM. Everything works perfectly except when I try to export a render. The exported image is completely black, even though the rendering process appears to finish normally. Has anyone experienced this before or knows how to fix it Thanks in advance! Alberto Reyna

Hello Everyone, I'm facing a wierd issue with a new install of Capture 2026. The MA3-Net Plugin is always disabled and I'm not able to see or choose the plugin version right from the first install. Hence I'm not able to see the Capture session on MA3 devices & not being able to update it through the console/onPC session. I'm not sure if its a bug or just an issue with my install. If anyone would be able to point us to the right direction it would be helpful. PC Config:  Processor    12th ...