The library item I’m looking for does not exist. What should I do?
First thing to do is download the latest library update and search again. If you are still missing anything, please e-mail library@capture.se and we will add it for you, given that sufficient official documentation is available for the library item(s) requested.
Don’t forget, library updates are daily! Instructions on how to download the latest Library can be found in our manual.

I am not using the latest Capture version. Can I submit a request for a new library item?
Capture licences have a five year period of technical support. If your licence is within this period, then, by all means, send us the request. 

I have an urgent request and my show is today. Can I get it ASAP?
We will try and create the missing item as fast as we can. Library updates however can not be manually pushed. Updates are made available by 21:00 CET daily. For other time zones, please click here.

I have requested a special FX fixture, but it doesn’t visualize. Why is that happening?
Special FX fixtures such as flames, sparkles, jets, etc., are not fully supported for visualization. They can be used for Design and Documentation, but not for Visualization. For visualizing effects, kindly use the Built-in effects from our Library. 

I’ve noticed that pan/tilt behaves differently than in reality. What can I do?
This usually means the fixture's pan/tilt values need calibrating. Please follow our Pan/Tilt calibration guide and send the completed results to library@capture.se. 

Can I create my own custom fixture?
A fixture editor does not exist within Capture. You can submit your request to library@capture.se, and it will be available in our Library in a few working days.

Can I import GDTF files into Capture?
Users can not import GDTF files directly into Capture. However, we can use official manufacturer-made GDTF files to add information missing from the product’s site and update the fixture in the Library.

What information should I provide when requesting a fixture?
We only use official documentation. A link to the manufacturer’s product page and the User’s Manual is the recommended starting point. In case more advanced data are available from the manufacturer, a more accurate result can be achieved.

How can I report errors?
First thing to do is make sure that you are using the latest library. Should the error persists even after updating the library, send an e-mail to library@capture.se describing its nature. If the error is related to a fixture, please try to verify that your controller is sending the appropriate DMX values required to achieve the desired result prior to contacting us. Don’t forget, library updates are daily! Instructions on how to download the latest Library can be found in our manual.