Search

Contact & FAQ

Frequently asked questions

Before reaching out to us, please have a look at our FAQ section. Below you find some of our most frequently asked questions. If you don't find the answer to your question here, contact us at the appropriate e-email at the bottom of the page.

Computer requirements

Minimum requirements
Refer to the Download page for the current minimum operating system and hardware requirements of Capture.

Real-time visualisation and rendering is very demanding on the video card. As a good referenced point for the capabilities of your hardware you may find PassMark Software's video card benchmark pages for high end GPU's useful. A PassMark G3D mark of 5000 or more could be considered a general minimum performance requirement for Capture, but in practice the actual requirements will vary a lot depending on how you use Capture.

If you are running Capture on macOS then your drivers are part of the operating system and we recommend that you always update macOS to the highest version officially supported by Capture.

If you are running Capture on Windows, always make sure that you have the latest drivers for your video card. We recommend downloading the latest drivers from the manufacturer of your video card, ie. NVidia, AMD or Intel. If you are running Capture on a laptop, be ware that it may have multiple video cards and we always recommend having the latest drivers for all of them.

Low visualisation performance
Please refer to the Performance Tuning section of our reference manual.

E-mail us

If you did not find the answer to your question above, you can reach us at:

For faster assistance with licensing related matters, make sure to e-mail us using the address that your licence is registered on.