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(American) Having an issue purchasing solo license with debit card
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Last Post 28 Mar 2020 11:56 PM by Vasilis Ziogas
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Posts:1 New Member

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28 Mar 2020 09:33 PM

    Hey guys -- I have already submitted a report ticket about this to the sales@ and support@capture.se email lines, so I apologize to be posting here as well but I just wanted to make sure my issue is seen.

    Rather simple issue -- My debit card (and other people's cards who I've tried to use from the same state and bank) is failing to authorize in the DIBS payment process pop-up. I can assure you my account is not locked, I have adequate funds, and there should be no issues with a purchase using currency conversion (I have successfully done it in the past on the same card and same bank).

    Again, this is happening with multiple cards from my bank so I don't think its me or my banks end of things, but I could be wrong.

    Anyone else experiencing this issue? The bank is Regions using a VISA Debit Card in the USA

    Thank you in advance to any help given

    Basic Member
    Posts:209 Basic Member

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    28 Mar 2020 11:56 PM

    We have seen your tickets and you will receive personal support on your issue asap.

    Keep in mind though, that since September 14, 2019, a legal change is introduced requiring all card payments online to be verified by the buyer, only a few types of payments are exempt. The verification of payments is made by the consumer, who must approve the payment with two-factor authentication. This is done by using Strong Customer Authentication (SCA). Verified by Visa, Mastercard SecureCode, Amex SafeKey and Dankort Secured by Nets are all examples of Strong Customer Authentication."

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