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Is anyone else having huge issues with speed with the past 2 updates It seems to have gotten slower over the past couple of months. It is odd as I have a 3 month old MacBook Pro i9,16gb ram 2.6ghz processor with desiccated Radeon Pro 560X 4096 MB. When I connected my Ion via ArtNet, if I got through to many cues it crashes, if I move fixtures around it lags and crashes, and all I have is a basic imported model, and a rig made in capture. It is not a huge rig either, so huge gig rendering based...

Hello! I can not start software, when I run Capture 2018 Student, I get following message unable to start due to limitation in your video card and/or its drivers my pc: DELL E6520 CPU: I5 (2520M) 2,5GHz RAM 8GB Video Intel HD Graphics 3000 SSD: 128GB HDD 1TB Windows 10 (64bit) Thank You

Having an issue with activating a license - Any idea on how long it will take to get a reply from support Deciding whether to right off doing any paper work today Thanks Joe

Hi, Wonder if anyone can help me I'm having a slightly weird thing happening with my Capture atlas project and this particular fixture the Robe 100 LED beam. If I go to the library and find this fixture and add this to my project and give it a DMX address it works fine, If I then save and close the programme and re open it when I click on the fixture they are doing weird things there strobing and not giving out full light, if I then go to the fixture in the fixture list remove the dmx address t...

I just upgraded my 2018 symphony to 2019 and lost connection with my console. As soon as I downgrade back to 2018 without changing any settings it works fine. Is there some kind of new setting I need to check on version 2019 for it to work correctly

Hello! I have just started to play with Capture! Love the smoot rendering! I guess its a pretty basic question but i can't find any answer on the manual or tutorials.. im looking to make a group of object unselecable.. i looked in the layes option, i can make them unmovable but i still select the venue in the background

Hello I've just bought a Capture Atlas from a local dealer iDJ here in USA. I was trying to register and get a license key. So I went to the first window entered my data and was asked to save the key file. I taped a name for a file like 'Capture key' and saved it. Then, when I'm trying to install that license key it shows error - The key file has an invalid file name. Please let me know how to proceed. Thanks. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: 000...

Hi, I've been using the Student Edition version of Capture for a few weeks, but today, when i try to open a project an alert display telling me that 'An internal error occured', so i try to start a new project, but i notice that there is no fixtures or truss in the 'library' tab. Did someone has the same problem

Last week i was trying to replace a fixture that was in a group with other elements, I wanted to select the fictures from the fixtures list so they got selected on the design, then i wanted to use repace function, but that was not available. I had to ungroup everything before i coult use the replace function. Maybe this can get improved Thank you

I am trying to put fixtures onto my plot but it is not working. I can make a stage no problem. But fixtures and objects are not working. I did recently install an update and it looks like my license is good.