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Problem installing new fixture library

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Colin Wood
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Posts: 157
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Hello, I am running Capture v2.3.7 with Windows XP. I have recently been in touch with Vangelis to make some small amendments to some fixtures. The first time, I was contacted to say that the new file was ready and I downloaded the library file, installed it and it worked fine. When I loaded my show after the install, a box opened to ask me if I wanted to update the amended fixtures. Success! I have since asked Vangelis to make some more changes. We have been through the exact same process and yet after the install, there is no box to offer me a new version of the changed fixtures, and there is no change to the way they are visualised. I have contacted Vangelis and he assures me that the new versions are online. I cannot understand why this is not working. I have also tried this on a Vista machine and still it does not work. I would appreciate some advice. Kind regards Colin
Vangelis Manolis
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Posts: 554
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Dear Colin!

I have replied in your mail!

kindest regards,

Vangelis
Sales Director
Capture Visualisation