Library problem at Mac OS X 10.5.6 - Capture - Forum

Truls S. Yggeseth

New Member

Posts: 0

4/4/2009 10:24 AM

Hello, I've problem to open the library. I'm using MacBook, Version 10.5.6. I've followed this :"To install Capture, download the zip file, decompress it and place the application where you wish. To update the library, download the c2a file and use the Upgrade library feature in the Tools menu of Capture." But when I'm trying to opening the file, I just got the message: "Failed to update the library - check your permissions". I've set the file to read and write.

Lars Wernlund

Staff Member

Posts: 2152

4/4/2009 1:47 PM

Hi truls1502,

This would typically indicate that you do not have the permissions required to modify contents in /Library on your harddisk!

Regards,
Lars Wernlund

Truls S. Yggeseth

New Member

Posts: 0

4/4/2009 5:40 PM

No, I'm admin at the computer and, I've just open for "everyone", it's mean everybody can go to /Library and /home/users/myaccount/Library, but the same problem. But I don't hope language is problem because I've norwegian at my computer, not english.

Truls S. Yggeseth

New Member

Posts: 0

4/6/2009 8:17 PM

Do you have other solutions, or more details about the last soulution?

Lars Wernlund

Staff Member

Posts: 2152

4/6/2009 10:01 PM

We will have to investigate this a bit further. However I'm uncertain whether maybe there's a misunderstanding / lack of clarity on the website as it's not necessary to upgrade the library unless you have specifically requested something that was missing and we have notified you to do so! If you start Capture, does the "Library" tab appear empty?

Regards,
Lars Wernlund

Truls S. Yggeseth

New Member

Posts: 0

4/6/2009 10:31 PM

Yes, it's right.. Library is empty, then I'm trying download the file name is Library.c2a to get them into Capture, but I just got the message you have seen!

kinglevel

New Member

Posts: 0

4/7/2009 12:08 AM

I have the same problem here..
Nothing in the library list, and i cant update the library.

oobtw.. is there any way to connect the software to the ETC congo offline client?

Lars Wernlund

Staff Member

Posts: 2152

4/7/2009 8:36 AM

Hi kinglevel,

We will attempt to fix this as soon as possible!

As for the ETC Congo Offline client I'm not sure if it will connect in offline client mode, I suggest you post a question in the Congo forum at the ETC site!

Regards,
Lars Wernlund

Truls S. Yggeseth

New Member

Posts: 0

4/8/2009 8:34 AM

Good that you'll attempt to fix this quick as possible, but how will I know when it's fix? Do you have mail-list or how will we Apple users to know?

Thanks :o)

Lars Wernlund

Staff Member

Posts: 2152

4/8/2009 6:20 PM

Hi truls1502,

We always send out an e-mail to our customers on new releases, but from now on we will also post a message on the forum!

Regards,
Lars Wernlund