Forum

Hi everyone, I have been given the opportunity to buy a second hand Capture 2021 Symphony licence. I have read on the website that the current owner has to request the transfer, which is fine. My question is how to do it Is there an email address that he can send the request to, and what does he need to add to this request in order to complete the transfer Thank you!

Hi, is there a way to exchange one model of moving light for another without having to move the fixtures one by one I have a model with lots of moving heads of one type and I need to change them to a different model and I don't want to have to spend time positioning them one by one on the truss again.  Thank you.

Hi! I cant figure out how to see the focus plane -> Heat map while I´m at the same time  draging a fixture to another hanging position.  Can a 'lock' the heat map view in any way Any suggetions

Hi there, I want to visualize a chain of lights with 25W bulbs. Is it possible to align fixtures (bulbs) to a curve to get a chain of lights as shown in the picture thanks

Maybe I'm missing something simple, but is there a way to 'slide' the screen around Sometimes I'm zoomed in on something, and need to work on a different area, so i zoom out, find the new location and zoom back in.  What I really would like to do is just slide the screen.  Similar to vectorworks when you hold down space bar and you get the little hand that let's you slide around. Thanks, Rob

Hoping someone can help, Trying to get star cloth to work I see it in the library and add it to the scene but only illuminates the whole thing which is not really the effect I'm looking for from star cloth.  Am I meant to be using some sort of filter with it or something  Not really sure what I am doing wrong. Thanks in advance

Hi, I want to upgrade my Duet 2021 to Quartet 2022.  On your website, I can just buy a complete new licence or upgrade Duet 2021 to Duet 2022. I tried EVERY SINGLE european reseller listed on the website. Only one is actually selling that upgrade, but I need to company to buy which I do not have. Most of them do not even sell Capture... Seriously Maybe it's time to check/update all of this. I wasted 4h and still don't have my upgrade ... So, where can I get my upgrade Please. Than...

Unfortunately, my capture mobile is updated to new version today. But I need 2021.1.9 version. Is there any chance to download it I am using iPad. :(

Hi. I am a BEYOND user. There is no problem connecting BEYOND and capture. I want to visualize multiple lasers I don't know the setting. BEYOND controls multiple lasers individually with a fixture number. There is a setting item that matches this number. Is there such a parameter All the Best. oku.

Hi,  I bought a licence today and i did not receice any email and licence. Nothing in my junk... Could you hep me please Thanks