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Hello everyone. Looking for some advice. I recently upgraded my Duet license to Symphony. The key that was sent is the same file name as my old key, so I just replaced it. Upon opening Capture and directing it to the new key, the software still says Duet. I have uninstalled and reinstalled the Capture software. Same problem. Am I missing a step Anyone have experience and advice for this Should the new key be a different number/file name Any help is appreciated! System info: Window...

Using Capture 2021 when I bring up the ambient light level in my scene, my imported geometry gets distorted and jagged edges.

If I place a moving head fixture in a project facing the 'correct' way it is wrong. To work properly I usually need to turn it side on -90 or 90.  I know no one will probably read this let alone do anything about it as the support for this software is virtually nonexistent, just thought I would put this out there.

I have Onyx and Capture on my PC laptop and Capture on my Mac, is it possible to link the two computers together so I could see Live Capture on the Mac linked to Onyx on my PC If so what do I need Pc lap top has a ethernet output but Mac has no ethernet input.Do I need a ethernet to Thunderbolt adapter

Hi all, looking at the Materials & Textures section and seen a few things I would like to use - People/materials etc.. How do I get these into Capture once downloaded where do I put the downloads (Im using a MacBook) thanks.

I recently upgraded to Capture 2021 and have been experiencing jagged edges on all of the 3D models I import. If I load the same file on the older capture 2020, the edges are clean. I also notice that the edges are clean if I render an image. I've tried changing the graphics options and making sure both Capture and my video card driver are updated. It seems to be an issue others are facing but I'd like to know if there is any plan to fix this or if anyone has found a workaround.  Image for re...

Hello, I just bought a new pc with windows 10 home 64bit, and I am having problems with Capture. When I connect my Avolites Tiger touch (Titan 11.4) console with ethernet connection (rj45), Capture finds my artnet universes but does not recognize the console.  If I select a fixture in Capture, it does not select in the console, and vice versa. I don't have CITP, however in the Capture options I have put Artnet and CITP on the network (here 2.0.0.100 mask 255.0.0.0). I specify that my firewall is...

Hi I am trialling Student Capture 2021 before purchasing for our school, I am finding that everytime I try to add a material [eg denim] to an object [eg actor pants] the program freezes, it seems ok when i add to a simple object like a block... Any help/suggestions would be welcome many thanks Keith

Is this a Capture file It has the Capture logo with a projection screen image across it...I am unable to open it with Capture. Please help.  View post on imgur.com' title='' />Image Link Here

Hi I don t know if this implementation could be possible: scale, measure and line properties rotation writting the angle  thanks so much