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How long does it take to get my license for the upgrade from Duet to Quartet. How long will it take for my license to activate the extra universes. Will I get an email its been two days, I need it now as is have a room comming up next week using 4 universes. Im stuck, not being able to view two universes. How come I have to pay for more universes DMX is DMX....no

Hi everyone, I'm working on a project (384 Mo) with Capture Nexum and I can't strech the distance tool as I'd like too. When I click on the arrow I can't select it as it should. Is there a way to lock it somewher else than in the layer tab. Thanx

I for the life of me can't figure out how to remove colors from slot frames.

I have finished a visualisation of my lights but found that I needed to turn my movers 90 degrees left, otherwise they were facing the wrong way...I just added some different movers and needed to do the same thing....the ‘front’ of the movers are all having to face left instead of facing to the front... anyone else finding this

Howdy! New user, first post. After looking through the documentation and watching the videos, I'm curious to know if the feature exists to measure the light intensity at a point (or on a surface) in the design.  My general focus is on production and lighting for television, and it seems the calculations and rendering engine does all the math necessary to generate a result to know how many footcandles or lux are falling on a face or setpiece. Crosshair selection in the live view would be aw...

New to the software... I want to make a small stage setup that includes two Equinox gigabars. Though the gigabar is available in the fixtures they are fixed in direction. I am unable to adjust the direction of each of the four lamps like I can with the real thing...what would be by best options please...should I look for four individual lamps and group them together If so what would make a similar alternative lamp Are there any Light or speaker 'tripod' stands available to download.

This may already be on the wish list but could we get an RGBAW mode for the texture generator  Thanks, Pat

When attempting to print my design the image appeares too small or zoomed out. How ca I adjust the scale, or is ther a way to crop the plot so it zooms to the full extents of the paper chosen. Ive tried printing 8.5x11 to a PDF, I get a pop up displaying that the paper size is set to.092'X.071' how do i change this. I need it to at least print on to a 'B-size' or 11x17.  I cant drop an image here so i put a link to a pic, I hope it works. https://bublup-media-production.s3.amazonaws.com...

I am having some problems using and displaying the Reflection Plane in Capture 2021.0.37. After dragging and dropping the Reflection Plane in my design and alligning to where I want the reflection to happen, I select the material my Reflection Plane is overlayed, but I cannot find the Smoothness parameter on the Material tab anymore. Could someone please assist on how to use the Reflection Planes in Capture 2021 I have looked on Capture 2021 manual but the documentation is a big vague....

Hi, I´m new to this software. I have just started with my first project,importing it from sketchup. The preview is working ok, and in live mode i can see everything rendered. But when importing the model to the project, in live mode i can not see anything (everything is dark although the model is there). What i am missing Thanks in advance