Hi there!
I had a problem with K25 fixtures. When i patch it this fixures are stop working
Has anybody encountered this problem? How can i fix it? Thank you
Could you update your library to the latest available and let us know if you continue having this issue?
I wrote to support (library@capture.se) about this fixture issue on 21.08.2023.
All issues are similar: after patch fixtures doesnt work. The same problem with Clay Paky K10, K15, K20, K25 B-Eye. Also Robe Tetra 2 have similar issue after patching in Capture.
I explained to support team that bug and explain how fix it in library database. Support confirmed that, but nothing happened :(
Bug ticket - #877208
Solution is simple: after patching (without connecting any console) just open a universe window in fixtures mode and manually change a shutter channel (11 channel) to 100% (for B-eye's) or change 15 colour mix con channel for Robe Tetra 2. Thats all.
Hope Capture can fix that issue, or we can celebrate a universary soon))
This is on our radar, but a bit (much) more complicated than one would think. We're hoping to resolve this in Capture 2025.