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License upgrade issue
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price4192
New Member
Posts:1 New Member

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2021-07-28 19:45
    Hello everyone.
    Looking for some advice.
    I recently upgraded my Duet license to Symphony. The key that was sent is the same file name as my old key, so I just replaced it.
    Upon opening Capture and directing it to the new key, the software still says Duet. I have uninstalled and reinstalled the Capture software. Same problem.
    Am I missing a step? Anyone have experience and advice for this?
    Should the new key be a different number/file name?
    Any help is appreciated!
    System info:
    Windows 10

    Vasilis Ziogas
    Staff Member
    Posts:657 Staff Member

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    2021-08-03 00:49

    Windows sometimes do magic things. Could you rename your new key file to 2021.cky and install it one more time?

    Product Specialist
    Capture Visualisation
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