Search

Forum

Library error

 2 Replies
 1 Subscribed to this topic
 47 Subscribed to this forum
Sort:
Rodrigo
New Member
Posts: 1
New Member
  • Quote
  • Reply

Hello, how are you?

I am trying to download the library for use in Capture Student Version 2026. However, when I attempt to do so, I receive the following message: "Failed to install Library - please check your user permissions." This message appears with both library installation methods. How should I proceed?

Attachments
Floriaan
Senior Member
Posts: 478
Senior Member
  • Quote
  • Reply

The student edition has a library with a reduced amount of fixtures and trusses. I assume that is why you cannot update the library. 
The error message could be a bit more helpful here @capture

Floriaan Ganzevoort
Lighting Designer - Theatermachine
Lars Wernlund
Staff Member
Posts: 1139
Staff Member
  • Quote
  • Reply

That could be Capture not being able to copy the file to the right location. This could happen if you're out of disk or if there is an issue with permissions. You better reach out to sales@capture.se so we can investigate closer.

Technical Director
Capture Visualisation