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Imagine no support
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Advanced Member
Posts:60 Advanced Member

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2025-04-19 15:38

    Vangelis Manolis

    Staff Member

    imagine facing an issue and Capture ignore you're pleas for help/assistance. 

    Staff Member
    Posts:2100 Staff Member

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    2025-04-21 09:08

    We're a software company that mostly works office hours. That means that on weekends and holidays, especially significant ones such as Christmas or Easter, our availability isn't very high, if any at all.

    Technical Director
    Capture Visualisation AB
    Veteran Member
    Posts:346 Veteran Member

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    2025-04-21 11:00

    Does support mean, responding within an hour? Look at the timestamps of your posts! You are quite impatient...

    That being said, if you are on Capture 2023 or before, installing a license on too many devices or swapping it around too many times can cause a license to lock. In that case, you have to wait until the holidays are over to resolve the issue.

    If you are on Capture 2024 (or later) you should be able to manage your licenses yourself by logging in to the website. Of course, there could be a little bug in the system. In which case you'd have to wait for the next office day to get support.

    Floriaan Ganzevoort
    Lighting Designer - Theatermachine
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