Hi
I have a big problem. A sort of horizontal glitch in the beams when there is a Pan Tilt movement.
The problem is very noticeable in narrow beams with spotlights. On Robe Forte narrow beams: it hurts the eyes.
The problem appeared recently, probably following a capture update.
All my files, no matter how complex.
My GPU drivers are up to date.
I tested on RTX2080ti and RTX3050ti GPU.
I've tested on several screens, changed HDMI, made various tests, nothing, the problem is still there and it's driving me crazy.
Is it possible to download versions 2024.0.41 to 2024.0.44 to identify when the problem occurred?
After calling around me, I'm up to 6 computers with the same problem!
A configuration problem? Yet I don't see anything in the Revision History or in the Blog that should inform me of a configuration change.
Moving beams is a basic function of the software...
Thanks a lot!
Sorry, but where is the Capture support team? A primary function of the software is affected for all the users I've contacted (one more today, a total of 7) and support is completely absent. Where's the Capture I've loved for 10 years?
Of course I sent an e-mail! Yes on such a critical bug 24H support should be the norm! Especially when you're dealing with a customer and the software is your sales support! I don't mind having to pay more every year, but I do need robust support.
I'd add that when I switched from Wyg to Capture, Capture had much more robust support. Today we have more users, I understand, but open a monthly or annual subscription to fast, priority support.