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Licensing, update and upgrade policies
Capture licenses are personal and grant the owner the right to use an edition of a product on two of this person's computers.
Capture licenses are valid on both Windows and Mac OS X operating systems.
Capture licenses are delivered in the form of digital license key files. These should be treated as valuables.
Capture license ownership can be transferred to another person by request from the currently registered owner only.
Capture license owners are entitled to free updates (bug fixes and minor enhancements of existing features) of the product licensed and during its lifetime.
Capture license owners are entitled to free technical support and free library support until 5 years after the end of the lifetime of the product licensed -
given that sufficient documentation is available for the library item(s) requested and that the product licensed is capable of supporting it.
Capture license owners' unlock requests (for installations on new computers) will be processed indefinitely.
It is our ambition to release a new Capture product every year.
Upon the release of a new product, Capture license owners will be offered to purchase an upgrade to the same edition of the new product. The targetted upgrade price is 10% to 25% of a new license of the product edition being upgraded.
If the product editions offered change upon a new product release, Capture license owners will be offered upgrades to the nearest matching new product edition(s).
Upgrading to a new product will be offered at the same price regardless of the previously owned product, until 5 years after the end of the lifetime of the product licensed.
Upgrades from any edition to a higher edition (of the same product) will always be available throughout the product's lifetime and at the price difference of the editions in question.